CaaS Small Center Courtesy of Interactive Intelligence

Indianapolis, Indiana, USA - May 07, 2014

• Interactive Intelligence named a Service Leader winner in the category of interactive voice response

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been named a CRM magazine 2014 Service Leader winner.

Interaction Supervisor iPad Edition Courtesy of Interactive Intelligence

CRM magazine named Interactive Intelligence its Service Leader winner in the category of interactive voice response (IVR).

In an article about the award, chief analyst at Saddletree Research, Paul Stockford, said that Interactive Intelligence now "has a basic product that will challenge any of the other IVR offerings out there."

Donald E. Brown, M.D.  Chairman of the Board, President and Chief Executive Officer, Interactive Intelligence Group Inc. Courtesy of Interactive Intelligence

Last year Interactive Intelligence was a CRM "One to Watch" in the IVR category.

It jumped to first place this year with scores of 4.2 in company direction, 4.1 in cost, 4.0 in customer satisfaction, and 3.9 in depth of functionality (on a scoring scale of 1 to 5).

Thomas J. Fisher Chief Services Officer, Senior Vice President, Services, Interactive Intelligence Group Inc. Courtesy of Interactive Intelligence

Ray Wang, founder and principal analyst at Constellation Research, added that "Interactive Intelligence has been showing up a lot in our deals for 2013. Its customer service is helping it win over larger customers as it goes up market."

Courtesy of Interactive Intelligence

The Interactive Intelligence IVR is part of its all-in-one IP communications software suite, Customer Interaction Center™ (CIC).

Courtesy of Interactive Intelligence

"CIC's IVR comes with a built-in customization tool that enables companies to quickly and easily create scripts of virtually unlimited complexity with no arbitrary limits on the number or depth of menus," said Joe Staples, chief marketing officer for Interactive Intelligence. "Companies get added value from its multichannel support, which means telephony, fax, Web and wireless events can all be processed within the IVR environment for reduced integration costs and more consistent service."

Courtesy of Interactive Intelligence

CIC's IVR can be deployed in the cloud or on-premises, supports multiple languages, and scales from 4-port, single-site deployments, to thousands of ports running in carrier networks or multiple sites.

Courtesy of Interactive Intelligence

It offers verified 99.999 percent uptime and open, software-based architecture for easy integration to data systems, PBXs and email platforms.

It also includes VoiceXML support for ease of application development.

Courtesy of Interactive Intelligence

"We continue to improve our IVR, and are especially excited about our recent launch of Interaction Speech Recognition™, which gives organizations a cost-effective yet feature-rich alternative to standalone speech solutions," Staples said.

Courtesy of Interactive Intelligence

The CRM Service Leaders are evaluated based on customer satisfaction, depth of functionality, and company direction.

Industry analysts and consultants grade vendors on each criterion and leaders are chosen across seven categories of support and service.

Courtesy of Interactive Intelligence

To read the complete CRM magazine Service Leaders article, visit: http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=95028&PageNum=2  

Courtesy of Interactive Intelligence

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience.

The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation.

Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years.

In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For.

Courtesy of Interactive Intelligence

The company was founded in 1994 and employs more than 1,900 people worldwide.

Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

It can be reached at +1 317.872.3000 or info@inin.com 

Visit Interactive Intelligence on the Web at www.inin.com  

on Twitter at www.inin.com/twitter  

on Facebook at www.inin.com/facebook  

or on LinkedIn at www.inin.com/linkedin  


Contact:

Interactive Intelligence
Christine Holley
Senior Director of Market Communications
317-715-8220
christine.holley@inin.com  



Joseph A. Staples

Chief Marketing Officer and Senior Vice President, Marketing, Interactive Intelligence Group Inc.

Joseph A. Staples  Courtesy of Interactive Intelligence

Joseph A. Staples serves as chief marketing officer for Interactive Intelligence.

He oversees the global marketing efforts of the company's award winning contact center and IP communication product lines.

Mr. Staples brings 25+ years of experience in technology and marketing to Interactive Intelligence, including specific assignments in the areas of computer telephony, unified messaging, mobile wireless, computer networking, and computer-based education.

Prior to joining Interactive Intelligence, Mr. Staples was the principal of FirstLight Marketing, a successful marketing services company.

For the six prior years, he was executive vice president of corporate marketing at Captaris, Inc., a provider of business communication solutions.

Previously, Mr. Staples was the vice president of marketing for Callware Technologies, Inc., a provider of unified messaging software.

Prior to his employment at CallWare, Mr. Staples spent five years with networking leader Novell Inc., in several management positions.

While at Novell he is credited with playing a central role in developing the early stages of the computer telephony industry, including the launch and evangelism of TSAPI, a broadly adopted CTI development platform.

Mr. Staples earned a Bachelor of Science degree from the University of Phoenix with an emphasis in marketing.

Mr. Staples is an accomplished presenter and has had a number of articles published in trade magazines on various communication subjects.

He was named Novell employee of the year in 1990, was named a Star of the Industry by Computer Telephony Magazine in 1993, and was presented a Lifetime Achievement Award by Customer Interaction Solutions Magazine in 2006.



Donald E. Brown, M.D.

Chairman of the Board, President and Chief Executive Officer, Interactive Intelligence Group Inc.

Donald E. Brown, M.D.  Courtesy of Interactive Intelligence

Donald E. Brown, M.D. co-founded his third software company, Interactive Intelligence, in October 1994 and has served as Chief Executive Officer since April 1995 and President since inception.

Dr. Brown also serves as Chairman of the Board, a position he has held since July 1998.

Dr. Brown has been a director since inception.

In March 1988, Dr. Brown co-founded Software Artistry, Inc., a developer of customer support software that became a public company in March 1995 and was subsequently acquired by IBM Corporation in January 1998.

At Software Artistry, Dr. Brown served as Chief Executive Officer and director from inception through September 1994.

Dr. Brown's first software company was acquired by Electronic Data Systems, Inc. in September 1987.

Dr. Brown graduated from the Indiana University School of Medicine in 1985.

He also holds two additional degrees from Indiana University, an M.S. in computer science and a B.S. in physics.


Source: Interactive Intelligence Group Inc.

http://investors.inin.com/releases.cfm  



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