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IBM and Salesforce Strengthen Strategic Partnership 2018.01.20

Armonk, N.Y. and San Francisco, CA, USA - January 19, 2018 - IBM (NYSE: IBM) and Salesforce (NYSE: CRM), the global leader in CRM, today announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights.

Marc Benioff, chairman and CEO, Salesforce and Ginni Rometty, chairman, president and CEO, IBM.
Photo courtesy of Salesforce
 

Armonk, N.Y. and San Francisco, CA, USA - January 19, 2018

• Companies to deliver new solutions to enterprise customers leveraging IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein

• Salesforce names IBM a preferred cloud services provider

• IBM names Salesforce its preferred customer engagement platform for sales and service

IBM (NYSE: IBM) and Salesforce (NYSE: CRM), the global leader in CRM, today announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights.

Photo courtesy of IBM
 
With this expansion, Salesforce has named IBM a preferred cloud services provider and IBM has named Salesforce its preferred customer engagement platform for sales and service.


Virginia M (Ginni) Rometty.
Chairman, President and Chief Executive Officer, IBM
.
Photo courtesy of IBM
 
“Naming IBM as a Salesforce preferred cloud services provider demonstrates the power of the IBM Cloud to help companies fundamentally change the way they do business,” said Ginni Rometty, chairman, president and CEO, IBM.
“This expanded partnership builds on the combined power of Watson and Einstein to help enterprises make smarter business decisions.”

Marc Benioff, chairman and CEO, Salesforce and Ginni Rometty, chairman, president and CEO, IBM.
Photo courtesy of Salesforce
 
“The success of our customers drives everything we do at Salesforce, including our strategic partnership with IBM,” said Marc Benioff, chairman and CEO, Salesforce.
“The combination of IBM Cloud and Watson services with Salesforce Einstein and Quip will deliver even more innovation to empower companies to connect with their customers in a whole new way, leveraging the power of the cloud and AI.”

Marc Benioff, chairman and CEO, Salesforce.
Photo courtesy of Salesforce
 
As a part of this extended strategic partnership, IBM will build newIBM WatsonQuip Live Apps, bringing the power of Watson and Quip together.


These interactive custom-built applications will be embedded directly into any Quip document to increase the effectiveness of sales teams across the lifecycle of an opportunity.

With Quip's document creation and editing platform, customers are able to bring relevant content, for any project, into a centralized document, removing the need to toggle between multiple windows and apps to get work done.

Photo courtesy of Salesforce
 
Building on the first IBM and Service Cloud integration, the companies will bring together the power of IBM Watson and Service Cloud Einstein to deliver new AI-driven recommendations for next best actions.

Now, with AI driven predictive analytics, companies will be able to create personalized, customer-triggered interactions based on the latest call or messaging chat they had, to help build stronger connections with their customers.

Photo courtesy of Salesforce
 
Today's news strengthens the partnership previously announced by IBM and Salesforce to deliver joint solutions that leverage the power of AI and enable companies to make smarter decisions, faster than ever before.


https://www.salesforce.com/blog/2017/03/ibm-salesforce-strategic-partnership.html  

With more than 4,000 joint customers, the partnership has already helped companies, such as Autodesk, implement new Watson solutions to connect more deeply with their customers.

https://www.ibm.com/blogs/think/2017/11/dreamforce/  


Photo courtesy of Salesforce
 
“There is a perfect marriage between Salesforce and IBM,” said Rachael Cotton, senior manager, machine assisted service engagement, Autodesk.
“Salesforce is where many companies like Autodesk house enormous amounts of customer data, most of which goes untapped. Combining the AI power of Watson and IBM Cloud with insights from Salesforce has helped Autodesk better understand its customers and ultimately create a transformed customer experience.”

Photo courtesy of Salesforce
 

Additional Information

● Learn more about the new, expanded strategic partnership between IBM and Salesforce here:

https://www.salesforce.com/campaign/ibm/  

● Learn more about how to surface data from IBM Watson Discovery in Salesforce with Salesforce Trailhead here:

https://trailhead.salesforce.com/en/projects/surface-data-from-ibm-watson-discovery-in-salesforce  


Photo courtesy of Salesforce
 

Connect with IBM and Salesforce

● Like Salesforce on Facebook at http://facebook.com/salesforce  

● Follow @salesforcenews, @salesforce, @IBM, @IBMWatson, @IBMcloud


Photo courtesy of Salesforce
 

About IBM Cloud

With $17B in annual cloud revenue, IBM is the global leader in enterprise cloud with a platform designed to meet the evolving needs of business and society.

Moving past productivity and cost improvements, the IBM Cloud is tuned for the AI and data demands that are driving true differentiation in today's enterprise.

IBM's private, public and hybrid offerings provide the global scale businesses need to support innovation across industries, while its nearly 60 Cloud Data Centers across 19 countries help clients meet their expanding data locality requirements.

For more information on IBM
Cloud, visit: ibm.com/cloud  

https://www.ibm.com/cloud/  


About Salesforce

Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way.

For more information about Salesforce (NYSE: CRM), visit:

http://www.salesforce.com  


Photo courtesy of Salesforce
 

Contacts information

Renee Brotherton
IBM
Renee.Brotherton@ibm.com  

Katie Duffy
Salesforce
kduffy@salesforce.com  


Sources:

IBM

http://www-03.ibm.com/press/us/en/index.wss  

Salesforce

http://www.salesforce.com  



ASTROMAN Magazine – 2018.01.19

Maersk and IBM to Form Joint Venture Applying Blockchain to Improve Global Trade and Digitize Supply Chains

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ASTROMAN Magazine - 2017.12.06

IBM Unveils Industry's Most Advanced Server Designed for Artificial Intelligence

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ASTROMAN Magazine - 2017.11.17

Fusion Genomics Turns to IBM Cloud to Help Support Advances Designed to Conquer Global Pandemics

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ASTROMAN Magazine - 2017.10.05

Bank of Montreal, CaixaBank, Commerzbank, Erste Group, IBM and UBS Collaborate to Advance an Open, Blockchain-based Trade Finance Platform

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=2354  


ASTROMAN Magazine - 2017.10.05

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ASTROMAN Magazine - 2017.07.28

IBM Global Chief Data Officer, Inderpal Bhandari, Named 2017 Chief Data Officer of the Year

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ASTROMAN Magazine - 2017.07.25

IBM X-Force Red Launches New Services for Automotive Industry and Internet of Things

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ASTROMAN Magazine - 2017.07.18

IBM Mainframe Ushers in New Era of Data Protection

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ASTROMAN Magazine - 2017.06.23

IBM Advances Unified Governance, Data Science to Give Global Organizations Deeper Insights to Manage GDPR Readiness

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ASTROMAN Magazine - 2017.06.21

IBM Opens European X-Force Command Center in Poland

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ASTROMAN Magazine - 2017.06.16

VivaTech 2017: Startups to Showcase New AI-based Solutions Built with IBM Watson

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ASTROMAN Magazine - 2017.06.14

IBM Integrates with BMW CarData to Enable New and Innovative Services for Drivers


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ASTROMAN Magazine - 2017.05.03

Lufthansa Group Creates a Better Travel Experience with IBM MobileFirst for iOS

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ASTROMAN Magazine - 2016.11.26

IBM Security Offers Tips To Shop Safely on Cyber Monday

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ASTROMAN Magazine - 2016.10.01

Amazon, DeepMind/Google, Facebook, IBM and Microsoft Establish Partnership on Artificial Intelligence Best Practices

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ASTROMAN Magazine - 2016.10.01

IBM Unveils Industry’s First Platform to Integrate All Data Types for AI-Powered Decision-Making

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=2130  


ASTROMAN Magazine - 2016.09.16

IBM and Bank of Tokyo-Mitsubishi UFJ to Use Blockchain For Contract Management between the Two Companies

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=2120  


ASTROMAN Magazine - 2016.09.03

IFA 2016: IBM Watson Powers Wave of Innovation in Consumer Electronics

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ASTROMAN Magazine - 2016.08.14

IBM: 21 Hospitals Across China to Adopt Watson for Oncology to Help Physicians Personalize Cancer Care

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=2104  


ASTROMAN Magazine - 2016.07.30

VU University Medical Center Amsterdam Collaborates with IBM to Enhance Communication between Healthcare Professionals with Analytics

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=2096  


ASTROMAN Magazine - 2016.02.14

IBM Achieves Highest U.S. Defense Information Systems Agency Authorization for Cloud Services

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=2024  


ASTROMAN Magazine - 2015.11.27

IBM's Watson Predicts the Top Products and Trends for Black Friday

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ASTROMAN Magazine - 2015.11.15

Boston Children's Hospital to Tap IBM Watson to Tackle Rare Pediatric Diseases

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ASTROMAN Magazine - 2015.08.29

IBM and GENCI Team to Drive Supercomputing Closer to Exascale

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ASTROMAN Magazine - 2015.08.09

IBM: Watson to Gain Ability to "See" with Planned USD1 Billion Acquisition of Merge Healthcare

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=1946  


ASTROMAN Magazine - 2015.07.11

IBM Research Alliance Produces Industry's First 7nm Node Test Chips

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=1936  


ASTROMAN Magazine - 2015.06.27

IBM Research: Internet of Things Turning New York's Lake George into "World's Smartest Lake”


https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=1932  


ASTROMAN Magazine - 2015.05.31

Doctor Evidence Brings Valuable Health Data to IBM Watson Ecosystem

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=1923  


ASTROMAN Magazine - 2015.05.02

Japan Post Group, IBM and Apple Deliver iPads and Custom Apps to Connect Elderly in Japan to Services, Family and Community

https://www.astroman.com.pl/index.php?mod=magazine&a=read&id=1913  


ASTROMAN Magazine - 2015.03.22

IBM Invests in Modernizing Medicine to Accelerate Adoption of Watson Technologies in Healthcare

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ASTROMAN Magazine - 2015.02.22

IBM Studio Opens in London to Transform the Client Experience

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ASTROMAN Magazine - 2015.01.19

IBM Launches z13 Mainframe - Most Powerful and Secure System Ever Built

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ASTROMAN Magazine - 2014.12.24

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ASTROMAN Magazine - 2014.08.30

IBM Watson Ushers in a New Era of Data-Driven Discoveries

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ASTROMAN Magazine - 2013.11.16

IBM Watson's Next Venture: Fueling New Era of Cognitive Apps Built in the Cloud by Developers

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ASTROMAN Magazine – 2012.03.03

IBM Forms Watson Healthcare Advisory Board

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ASTROMAN Magazine – 2011.02.20

IBM to Collaborate with Nuance to Apply IBM's "Watson" Analytics Technology to Healthcare

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Editor-in-Chief of ASTROMAN magazine: Roman Wojtala, Ph.D.


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