Meet your banking advisor face-to-face via an interactive video chat which allows you to discuss & learn about various products as well as apply for Personal Loans in real time from the comfort of your couch. Enjoy FaceBanking from Emirates NBD, one of the many features you can expect as part of our new Online Banking experience being designed just for you. Photo courtesy of Ailleron / Emirates NBD

Krakow, Poland - July 28, 2017

Emirates National Bank of Dubai – the leading bank in the United Arab Emirates – joined the ranks of customers of Krakow-based Ailleron.

The virtual branch has become part of the modern on-line banking system, which allows the bank's customers to be served “face to face” without having to visit a physical branch.

The Future of Online Banking is Here. Emirates NBD introduces an all-new Online Banking experience, with a newly designed interface and user experience tailored to every person’s banking needs. You can tailor your Online Banking experience, manage your finances with an all-new dashboard using smart insights, shop at the digital store, & even meet your banking advisor face-to-face through FaceBanking. Photo courtesy of Emirates NBD

LiveBank is also available via the bank's mobile application.

One of the key innovations is the FaceBanking service, based on LiveBank technology, allowing customers to contact their banking advisor directly and immediately.

The Future of Online Banking is Here. Emirates NBD introduces an all-new Online Banking experience, with a newly designed interface and user experience tailored to every person’s banking needs. You can tailor your Online Banking experience, manage your finances with an all-new dashboard using smart insights, shop at the digital store, & even meet your banking advisor face-to-face through FaceBanking. Photo courtesy of Emirates NBD

Secure video and audio calls, as well as chat, are the main channels used to guide the customer when carrying out complex transactions and to provide specialised advice.

Thanks to FaceBanking, the customer can fill out a loan request and share the document with their advisor, while authentication and authorisation of the transaction will be carried out via SMS.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

The system also enables its users to pause the process of filling out documents and return to it later at any time, as well as transfer files.

The new technology offers comprehensive customer service, equal to that of a traditional brick-and-mortar branch.

https://www.youtube.com/watch?v=lsVG0WmUvDQ  

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

Thanks to the proven technology by the Krakow-based company, the new on-line banking platform will allow the bank to be closer to its customers, providing an innovative and modern service channel.

It also serves as an answer to the ever-growing need of digitisation in the banking sector.

See and experience the new platform implemented at the Emirates National Bank of Dubai.

https://www.youtube.com/watch?v=UKU3QyDzYqA&t  

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

The system implemented at the Emirates National Bank of Dubai by Ailleron helps the bank to achieve its business objectives, such as maintaining its position as one of the most renowned suppliers of financial services in the Middle East.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

The bank is the leader in the market of core business lines, with over 220 branches.

http://www.emiratesnbd.com/en/about-emirates-nbd/about-us/  

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

In 2016, Emirates National Bank of Dubai won 8 prestigious titles, including Bank of the Year in the Gulf Business Industry Awards, as well as Best Mobile Banking Experience in the Smart Cards & Payments Awards.

https://www.emiratesnbd.com/en/about-emirates-nbd/awards/  

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

“The success of LiveBank in the Middle East is a result of a well-thought out strategy based on analysis of market trends, as well as expectations of banks and their customers regarding digital customer service. We have already implemented LiveBank in numerous countries; the launch of a virtual branch at the largest bank in the United Arab Emirates is yet another one of our achievements," said Adam Bugaj, LiveBank Head of Product & Business Development.
“It also confirms the ever-growing need for technologies that bring a ‘human touch’ into the world of digital customer service. Our services meet the expectations of banks that aim for cost optimisation, as well as customers who want professional, convenient and modern service.”

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

Emirates NBD debuts FaceBanking on revamped Online Banking platform

• Customers can carry out video and live chat with Personal Banking Advisors

• New website offers intuitive, customized and social banking experience

• Bank focuses on tech-plus-touch ethos with AED 1 billion digital transformation drive

Dubai - July 23, 2017 - Emirates NBD, a leading banking group in the region, today launched FaceBanking, a first-to-market service that will offer the bank’s customers instant video and live chat with advisors on its revamped Online Banking platform as well on the Mobile Banking App.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

FaceBanking is a significant addition to Emirates NBD’s growing portfolio of digital banking innovations, all designed to create a customer-first banking experience via seamless solutions that match customers’ lifestyles and needs.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

The new service empowers customers to instantly connect with a Personal Banking Advisor for queries and transactions by simply clicking a button on Emirates NBD’s enhanced Online Banking platform, thus effectively bringing in human interaction to digital banking, a first for the region’s banking industry.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

FaceBanking is available 24 x 7 and offers customers the option of chatting with a bank representative with Priority and Private banking customers also able to initiate a video call.

FaceBanking and the relaunched Online Banking platform are part of Emirates NBD’s tech-plus-touch ethos which complements cutting-edge digital innovation with a human touch to offer customers an intuitive, customized and social banking experience.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

The initiative forms part of the banking group’s AED 1 Billion commitment towards digitalization and multichannel transformation of its processes, products and services over the next three years.

With a newly designed user friendly interface and customer centric approach, the new platform includes a diverse range of features, allowing users to personalise their profiles with images and links to their social media, create nicknames for accounts and cards for simpler and speedier transactions as well as input personal savings goals.

The Future of Online Banking is Here. Photo courtesy of Emirates NBD

Based on individual data, the new website will offer customers smart insights on their money and recommendations tailored to their lifestyles as well as assist in creating realistic savings targets, understand their net worth based on assets and liabilities and provide them with a curated, customized feed of new offers via the Digital Store.

Photo courtesy of Emirates NBD

Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking and Wealth Management, Emirates NBD highlighted features of the new Online Banking platform, saying,
“Moving from a transactional to a social experience, our new online platform truly delivers on Emirates NBD’s promise of providing digital banking with a human touch. Be it a query on an account or a loan discussion, customers can chat with a Personal Banking Advisor from anywhere with the click of a button via FaceBanking. The goals dashboard is innovative in its approach to helping customers manage their finances, and providing meaningful insights on their spending habits. Every new feature added in this portal goes one step ahead in delivering a seamless, user-friendly banking experience and helping our customers fulfil their dreams, and live their life to the fullest.”


About Ailleron SA

As an expert provider of efficient and innovative technological solutions, we enable our customers to gain a competitive edge by enhancing their sales potential.

We focus on delivering state-of-the-art specialised products for the financial, telecommunications and hotel industries.

Photo courtesy of Ailleron

The Group also offers top-quality outsourcing of IT services for customers at home and abroad.

The Group's unique products and quality services allow our global customers to achieve their business objectives, thus gaining an advantage with new and exceptional technologies tailored to their individual needs and requirements.

Photo courtesy of Ailleron

We champion innovative ideas long before they become commonplace in business, thus building a sustainable competitive advantage for our customers.

To this end we work with domestic and foreign universities and research centres, such as the University of Warsaw, AGH University of Science and Technology, Rzeszów University of Technology, the University of Sheffield (United Kingdom), the University of Southampton (United Kingdom) and the University of Karlsruhe (Germany).

Photo courtesy of Ailleron

The Group's solutions have been recognised globally a number of times with distinctions such as FinovateFall in New York, EFMA Digital and Mobile Excellence, European Business Awards, and domestically with the Product of the Year for Financial Institutions.

Courtesy of Ailleron

http://ailleron.com/company/  


Rafał Styczeń
CEO and main shareholder of Ailleron SA

Rafał Styczeń, CEO and main shareholder of Ailleron SA. Photo courtesy of Ailleron

CEO and main shareholder of Ailleron SA (since 2014), formed through the merger of two IIF investments, Wind Mobile (2009) and Software Mind (2006).

An entrepreneur and investor in new technology companies, Rafał has developed and established eight recognizable technology companies, employing over 5 thousand people and achieving revenues exceeding PLN 1.5 billion.

He is a graduate of AGH, SGH and GSB at Stanford University.

He was the co-founder of Comarch (1994), where he held the position of First Vice-President and Chairman of the Board (1993-2000), and was responsible for the development of the telecommunications sector, international expansions and IPO.

Rafał is the founder and main shareholder of Internet Investment Fund SA (1999), the first VC fund in Poland, which invested in Comarch, BillBird, meble.pl, Wind Mobile, Software Mind and Power Media.

He is also the founder and CEO of BillBird (2000-2004), the network operator of MojeRachunki, a technology which allows the electronic payment of bills, and is a market leader sold to Gtech Corporation.


SOURCE  Ailleron SA

http://ailleron.com/  



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